Shipping And Delivery Policy
Processing Time
As every Naetiv piece is created with care and precision.
• Ready-to-wear items on the product page are generally dispatched within 2–5 business days
• Bespoke/custom orders depending on bulk ranges from 2–12 weeks production time
• Full delivery timeline for aso ebi orders after processing may take up to 5 weeks, depending on complexity
Shipping Experience
• All orders are shipped via tracked delivery services to ensure a timely and safe arrival of your order.
• You will receive tracking details once your order is dispatched
UK Delivery
• Estimated delivery: 2–5 business days after dispatch
International Delivery
• Shipping costs vary based on destination
• Customers are responsible for:
• Customs duties
• Import taxes
Naetiv is not responsible for delays caused by customs.
Asoebi & Bulk Orders
• Orders will be dispatched collectively or individually depending on event arrangements
• Delivery timelines will align with event deadlines
Damaged or Incorrect Items
In the rare event your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photo/video evidence, we will assess the situation and offer a resolution which may include a replacement OR refund (if applicable)
Order Modifications
• Changes must be requested immediately after placing your order
• Modifications are not guaranteed once production has started
Delivery Issues
Naetiv is not responsible for:
• Incorrect addresses provided by customers
•Missed deliveries
• Courier delays
Additional Disclaimers
Product Variations
All product descriptions, imagery, and pricing are provided as a guide. Due to the handcrafted nature of our pieces, slight variations may occur. We encourage clients to review all details carefully prior to purchase.
Pricing & Availability
Prices and product availability are subject to change without prior notice. Naetiv reserves the right to correct any errors and, where necessary, amend or cancel orders.
Privacy
Your privacy is important to us. Please refer to our Privacy Policy for full details on how your information is collected, used, and protected.
Terms of Use
By accessing our website, you agree to our Terms & Conditions, which outline client responsibilities, payment terms, dispute resolution, and intellectual property rights.
Policy Updates
Our policies may be updated from time to time. The latest version published on our website will apply to all orders.
Contact
For all enquiries or support, please contact us at [email protected]
